Know the refund process after return :-
· After the eternal Interiors network return courier has picked up the item from your doorstep, refund will be initiated within 48 hrs of pick up.
· If you had self-shipped the product, refund will be initiated as soon as the product reaches back to the seller.
· In case you made the payment via wallet, you will get the refund within a day.
· In case the payment was made by card/netbanking, it may take upto 10 working days for the refund to reflect in your bank account as the timeline varies from bank to bank.
· In case, amount is still not reflecting after 10 days, we request you to email a copy of your bank/credit card statement in PDF format from the date of this particular transaction to till date. Please ensure that your file is not password protected.
· Also, please note that refund will be credited after deduction of cash back amount that has already been credited to you in your wallet/bank.
Refund in case of cash on delivery :-
If you chose to pay Cash on Delivery, the refund will be credited either in the form of Vouchers of eternal Interiors or an NEFT transfer to your bank account. For an NEFT transfer, contact us at Customer Care with the following bank account details:
· Bank Name
· Account Holder Name
· Bank Account Number
· Branch Address
· IFSC Code
If you have an issue with your refund processing, please contact us with the details along with your bank statement at Customer Care.