top of page
We have a flexible return policy which entitles all our members to return the product on the following conditions- When placing an order- As a customer, when you are placing an order, you are given the option to add, subtract and delete the product from the cart. After placing an order- Under the section “My Orders”. Individual products can be cancelled before the order is dispatched. When you have received the order- If any customer is dissatisfied with any product(s) at the time of order delivery due to any reason whatsoever, they are welcome to reject it at the time of delivery. The delivery person will take back the goods for which users dont accept delivery. On such returns, if already paid for, full refund will be applicable within one week of purchase. You are requested to check the date of products when the delivery person is there, after which those products wont be taken back on complaint of expiry. After the delivery- The customer should inform us by calling on customer care number. We accept returns and rejects, and offer full refunds within one week from purchase on the following conditions-No scratch,no breakage,no color alteration should be found. Keep the packet with you, as the batch number would be referred to before making any refund. Products with expiry date-check on delivery. No refund will be made later on this account.If there is any problem with the product(s), contact customer care. We will try to resolve the issue in the best possible way. Cancellation by Site / Customer You, as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order ,by calling our customer service. In such a case we will refund any payments already made by you for the order (Refer to Return & Refunds part for further clarification). If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them. A cancellation charge will apply if the order is cancelled or returned in one of the following situation(s) or a combination thereof: the address provided by the user is incomplete/incorrect; the premises are found locked; user is not reachable on the phone and/or does not respond to attempt(s) to contact him/her; and for COD orders, if the customer refuses or is unable to pay the full amount at the time of delivery. The event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by us for redelivery shall be claimed from you. In the event that a non-delivery or delayed delivery occurs on account of a man made or natural hazard, which is beyond the control of eternalinterior.com, we shall try to resolve it as soon as possible No cancellation or refund is available in following situations: User has not followed the appropriate usage, handling and storage instructions (available on the packaging of that product) of the product leading to deterioration of that product.
bottom of page